Policies
Shipping policy
S-Pack provides flexible, fast and safe shipping for every order, domestic and international.
- Coverage: Nationwide delivery in Vietnam and export to many international markets.
- Shipping methods: From standard to express delivery, depending on your needs.
- Time & cost: Optimised by destination, volume and the agreed shipping method.
- Documents & procedures: Full export documents, CO, CQ and market-specific certifications on request.
- Commitment: On-time delivery, products arriving intact, and support if any issue arises.
Privacy policy
S-Pack respects and protects your personal information. We only collect data to provide consultations, quotations and orders.
Why we collect personal data
- When you request advice, a quote or apply for a job on our website, you provide information such as your name, phone number, email, company/brand name and message (and your CV, if applying).
- We use this information to contact you, prepare quotes, complete orders, handle recruitment and resolve any issues.
How we use it
- To contact you, provide quotes, process orders and support you.
- To prevent mistakes or fraudulent activity.
- To communicate with you and handle complaints.
Retention
We keep your information until you ask us to delete it, or until the processing purpose is fulfilled under applicable law. Data is stored securely on S-Pack servers.
Data controller
- S-PACK PACKAGING MANUFACTURING JOINT STOCK COMPANY — Tax code: 2400887735
- Head office: No. 306 Giap Hai Street, Bac Giang Ward, Bac Ninh, Vietnam
- Phone / WhatsApp: +84 961 388 969
Your rights
- Request access to, correction or deletion of your personal data at any time.
- Withdraw your consent and complain if your data is disclosed to third parties. S-Pack will verify, respond and help you resolve it.
- Send requests by phone / WhatsApp on +84 961 388 969 or via the contact form on this website.
Who can access your data
- S-Pack’s sales, customer care and recruitment teams.
- Shipping partners (name, phone, delivery address) when delivering orders.
- Competent authorities when required by law.
Our commitment
- We never trade or sell customer data for commercial purposes.
- We never share your data with third parties without your consent, except where required by law.
- If our systems are attacked and data is exposed, S-Pack will notify you and work with the authorities to resolve it promptly.
